Terms of Service

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Terms of Service#

Effective date: 2026-05-14 Last updated: 2026-05-14

This is a baseline template. It is not legal advice. Have a qualified lawyer review before publishing.

1. Agreement#

By creating an account on panel.gritiva.com or installing the GritivaCore agent under a paid plan, you ("Customer") agree to these Terms with GritivaCore Inc. ("we", "us"). If you disagree, do not use the service.

2. The service#

GritivaCore provides:

  • A hosted control plane at panel.gritiva.com
  • A self-hosted agent that runs on your VMs
  • A mesh (gmesh) overlay between your scopes
  • A docs system at docs.gritiva.com (subset of the panel)
  • An AI document drafter that uses an LLM provider you configure

The self-hosted parts are licensed under the Source-Available License — you can read, audit, and patch the source. Commercial deployment requires a paid plan.

3. Plans and fees#

  • Free — up to 3 VMs, community Discord support, no SLA
  • Pro ($49/VM/month) — unlimited VMs, email support, 99.9% panel uptime SLA
  • Enterprise (custom) — SAML SSO, dedicated support, custom SLA

Fees are non-refundable except as required by law. We may change pricing with 30 days notice; you can cancel before the new price takes effect.

4. Acceptable use#

You may not:

  • Use GritivaCore to host or deliver illegal content
  • Reverse-engineer the hosted control plane (the self-hosted agent IS source-available — read it freely)
  • Resell the hosted control plane as your own SaaS without a partner agreement
  • Run automated load tests against panel.gritiva.com without prior coordination
  • Probe other tenants on the shared infrastructure

We may suspend accounts that violate these rules, with notice when possible.

5. Your data, your responsibility#

GritivaCore is infrastructure software. You are responsible for:

  • The contents of the workloads you run inside scopes
  • The legal basis for any personal data your workloads process
  • Backups of your scopes (we back up the control-plane metadata, NOT your scope contents)
  • Securing your enrollment tokens, API keys, and admin credentials
  • Compliance with the laws of your jurisdiction

6. SLA (Pro and above)#

  • Panel uptime: 99.9% per calendar month, excluding scheduled maintenance
  • Email support: first response within 1 business day (24h for Pro, 4h for Enterprise)
  • Service credits for unmet SLA per the SLA addendum

The agent and the gmesh data plane run on your hardware; uptime there is your responsibility. The control-plane SLA covers our hosted surfaces only.

7. Termination#

You can cancel any time from billing settings. We may terminate for material breach with 30 days notice (immediately for safety/security violations). On termination, you have 30 days to export your data; after that we delete it.

8. Warranty disclaimer#

The service is provided "as is" without warranty of any kind. We do not warrant that the service will be uninterrupted, error-free, or fit for a particular purpose. Self-hosted use is entirely at your own risk.

9. Limit of liability#

Our maximum liability is limited to fees you paid in the 12 months prior to the event giving rise to the claim. We are not liable for indirect, consequential, or incidental damages, including data loss.

10. Governing law#

These Terms are governed by the laws of [Delaware, USA — pending incorporation]. Disputes go to binding arbitration in [San Francisco, CA] except for IP claims and small-claims court matters.

11. Changes#

We may update these Terms; we will email account owners 30 days before any material change.

Contact#